Account Manager - Return Customer


We’re a passionate team of brilliant achievers, and together we’re using technology to take the small business finance industry next level. Our mission is to keep small businesses moving – with smart cash flow solutions right when they need them. Supporting them through ups and downs. Making their lives easier. Helping them Prosper.


The role

As an Account Manager in our Return Customer team, you’ll be responsible for managing a portfolio of customer. This involves understanding the customers previous facilities and assisting with new applications to re-activate these relationships. 


What you will be doing

  • Responsible for managing & growing existing relationships
  • Understanding a business owner’s needs & requirements, whilst delivering exceptional levels of customer service
  • Negotiate with stakeholders (both internal & external)
  • Managing the re-activations and accounts within a dedicated portfolio

What you’ll need to succeed

  • Demonstrated success within previous sales and/ or account management roles
  • Phone-based sales experience (Ideally B2C or B2B)
  • Be adaptable with your communication
  • High attention to detail
  • Proven history of attaining & exceeding monthly targets & KPIs
  • Internal stakeholder management experience
  • Capacity to have financial conversations with business owners, maintaining a high level of commercial acumen
  • Financial services experience is advantageous, but not required. 

Don’t let a confidence gap get in the way of submitting your application. We’d love to hear from you and see if this could be a great match.

What we offer

  • Highly competitive incentive scheme
  • Flexible ways of working
  • Seasonal programs @ Prospa (think free days off, themed events, swag, massages, coffee carts…)
  • Team and company-wide social events
  • Volunteer leave & paid parental leave
  • Career development opportunities & study assistance
  • A chance to be a part of one of Australia’s fastest scaling tech organisations

Why Prospa?

We embrace diversity in our people and our thinking and provide a collaborative, inclusive, innovative and respectful environment. We celebrate who you are and actively provide our employees the same great experience we provide our customers.

It’s super exciting every day. Always moving. Always something new around the corner. And we’ve only just cracked the surface.

Open the door. Feel the buzz. Want in?